What can I get as my warranty replacement mattress?
You are more than welcome to use your credit toward any mattress model o...
Why is my warranty credit amount prorated?
If your warranty code (located on your mattress law tag) is 5/10, your m...
Is liquid damage covered under the warranty?
No. Physical abuse or damage to the structure and/or cover material, inc...
My pillow is no longer firm. What can I do?
If your pillow is showing signs of significant sagging or loss of firmne...
Am I charged tax on a warranty upgrade?
If you are shipping to a state that has sales tax, then yes. Sales tax w...
Can someone come to inspect my mattress?
There may be times where an inspector is approved to review your mattres...
Can I donate my old mattress?
If you’ve been approved for a warranty replacement, your old/defective m...
It looks like my mattress is sagging in the middle. What's causing this?
If there is sagging, it is likely because the mattress is not properly s...
How do product warranties work?
Products that are covered by our limited warranty are protected for limi...
Can I file through US mail?
We recommend filing a claim through our online form to allow for a quick...
Can I use a base that is not Stearns & Foster® to support my mattress?
Stearns & Foster® mattresses are designed to be supported by a solid, fl...
Can I receive a refund instead of a warranty replacement?
Unfortunately, we are unable to provide you with a refund instead of a w...
Do I need a protector for my warranty to be valid?
Our warranty does not cover liquid damage, so we highly recommend using ...
I purchased from Costco. Who handles my warranty?
If you purchased your Stearns & Foster product from Costco, please reach...
Do I receive any sales or promotions for my warranty replacement?
Unfortunately, warranty replacement orders do not qualify for any sales ...
Can I use my warranty credit toward a different product?
No, you may not use your credit toward any other product. Our warranty r...
Do I have to pay shipping?
Yes, you are responsible to pay shipping for your warranty replacement o...