Welcome to Stearns & Foster Support

Just as your new dress shoes take some time to feel good, your new mattress may take some time for your body to become adjusted. This is also true if you are changing “comfort” levels, or you may be going from a spring mattress to a foam mattress. We would recommend sleeping on your new mattress for at least 30-45 days in order to allow your body to have ample time to adjust.

Mattresses purchased through Stearns & Foster® directly (online or by phone) have a 90-night trial. We recommend trying out your new mattress for at least 30 days to allow it to adjust and soften to its true feel. A new Stearns & Foster® mattress can feel firmer at first since you are the first person to lie on the mattress, but over time, it will break in and adapt to your body's unique weight and shape. 

After that time, if you need to return or exchange your mattress within the trial period, you only pay $175 shipping (plus tax) plus or minus any price difference on models or feel preference. If you choose to return for a full refund, you would be refunded the full amount paid minus the return shipping fee. If you exchange for a different feel within the same mattress model, there could be a price difference, plus the added shipping fee. If you choose to upgrade to a more advanced model, you would pay the return shipping fee plus the difference in price. Should you choose to swap for a lower priced model, you would be refunded the difference in cost minus the return shipping fee.