If I live outside the US, can I order online?
We can only accept and ship orders from this website to addresses in the...
I’m having problems viewing portions of your site. What should I do?
One of the things you may want to check is whether or not you have Javas...
What type of operating system and browser do I need to shop on your website?
This website works best with the most current versions of the Google Chr...
How do I change my mailing or email address?
You can visit this page to change your mailing address.
What is the credit card verification number?
The verification number is a 3-digit number on the back of your card (or...
Why is the price of an item in my saved shopping cart different from when I selected it?
It’s rare, but the price of an item may change after you’ve added it to ...
Why is my saved shopping cart empty?
We save items in our cart for 30 days. After 30 days, they are automatic...
In order to add items to my saved shopping cart, do I need to sign in?
No, we save items in your cart for 30 days, whether you are signed in or...
Can I save items in my shopping cart for purchase at a later date?
Yes. When you add items to your cart – even if you don’t have an account...
Do I need to create an account to shop online?
No, you can shop, add items to your cart, and even check out without an ...
Why do I need to create an account online?
Creating an online account allows us to access your order information an...
Can I have my gifts wrapped?
Sorry, we don’t currently offer gift wrapping.
How do I place a gift order?
For items that ship UPS, you can add a gift message in the delivery note...
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave u...
When is my credit card charged?
We charge your credit card when we ship your order.
Is my credit card information secure?
Our secure server encrypts all of the information you submit so it is sa...
What forms of payment do you accept?
We accept major credit cards including Visa, MasterCard, Discover and Am...
I'm a chiropractor looking to resell Stearns & Foster® products to my clients. Can I purchase directly from the website?
No, we do not allow chiropractors, medical professionals, or medical res...
How do I ship to an address other than my billing address?
During checkout, just indicate the address you want your purchase shippe...
How do I remove items from my shopping cart?
While you’re in your shopping cart, click the “Remove“ link right under ...
How do I edit/change an order?
If you haven’t started the checkout process, to remove an item, click th...
Do you charge me sales tax?
Yes, by law we must charge sales tax for orders placed in any municip...
How do I place an order?
You can order from us on this website by clicking the “Add to Cart“ butt...
Can I order by phone?
Yes, you can. Call 1-866-783-2767 to talk to one of our Sleep Experts.