How do I order my warranty replacement item?

If your warranty claim was approved, please check your approval email for your promo code + instructions for ordering your replacement item on warranty.stearnsandfoster.com, or read on to learn more. 

If you choose an even exchange (i.e. reorder the same model/size of your original item), your warranty coverage terms from your original purchase will carry over/ continue on with your new purchase.

If you choose an upgrade (i.e. order a model/size above your original item), you'll be responsible for covering the difference between the credit amount you were approved for + the additional cost of the upgraded model. You'll also receive a new warranty for your upgraded item. 

Tips for Ordering:

• Your warranty code will only work on warranty.stearnsandfoster.com
• Make sure your item is in your cart first, then enter the promo code exactly
• Do not exit out of the web page until you reach a confirmation page confirming that your order has been successfully placed
• Warranty replacement orders do not qualify for any additional sales or promotions
• You may use your code for any model/ size of the item you were approved for, however you cannot use your code for a different item altogether. (ex. mattress code = any mattress, but not a base, pillow, etc.)
• Shipping fees will apply to warranty replacement orders as outlined in our warranty terms here: Stearns & Foster Warranty Information
• Approval codes are only valid for 60 days and can only be used once. Once you are outside of the 60-day window or if you've already used the code once, your code will no longer be valid.