Please keep your proof of purchase documents in a safe place to support your product's warranty. Note that to file a warranty claim you'll need to upload digital photos of the following items:
By checking this box, I acknowledge that I've collected all of the required images listed above and wish to proceed with filing my warranty claim.
Provide an image of your purchase receipt. If you purchased from a retailer, you can get this from them. If you purchased online, you can log in to your account to find your confirmation.
Clear and full view of the product without bedding with defective area visible.
To correctly measure sagging, place a broom/yardstick across the area and a ruler placed against the broom at the lowest point of the sag.Note: Do not place the ruler under the broom or in a buttonhole, and ensure no pressure is being applied to the ruler when measuring.
Provide a clear image of your foundation, bed frame, or power base
This is an example of a law tag that is typically attached to the product. Providing this information can help expedite the warranty review process.
Pillows, toppers, power bases, foundations, and accessories are *non-returnable*
What is the name of your pillow?
For other Pillows, Pillow Protectors, Mattress Pads, Mattress Protectors, Mattress Encasements, Sheet Sets & Weighted Blankets, please call 800-289-2826.
Note: If you purchased from an authorized retail store location, please reach out to the store location you purchased from for assistance.
If you purchased at a retail store location, you may contact that store location to file a warranty claim. If you purchased through a major retailer, please reach out to the major retailers' customer service department.
The mattress name can typically be found on your purchase receipt or on the law tag attached to your mattress.
The serial number is an 11-digit number located on the law tag, typically located on the bottom of the law tag beneath the barcode. If you do not see a serial number, there may be a PGC number that is typically 4 digits.
This is typically found on the purchase receipt, law tag, or on the base itself.
Ex. F18123456789
Please provide the date of the incident causing failure. Example: date of spill/accident or date you noticed failure of the product.
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Please summarize how we can help or include any questions, comments or concerns you'd like to share with us.