Please keep your proof of purchase documents in a safe place to support your product's warranty. Note that to file a warranty claim you'll need to upload digital photos of the following items:
By checking this box, I acknowledge that I've collected all of the required images listed above and wish to proceed with filing my warranty claim.
Provide an image of your purchase receipt. If you purchased from a retailer, you can get this from them. If you purchased online, you can log in to your account to find your confirmation.
Clear and full view of the product without bedding with defective area visible.
To correctly measure sagging, place a broom/yardstick across the area and a ruler placed against the broom at the lowest point of the sag.Note: Do not place the ruler under the broom or in a buttonhole, and ensure no pressure is being applied to the ruler when measuring.
Provide a clear image of your foundation, bed frame, or power base
This is an example of a law tag that is typically attached to the product. Providing this information can help expedite the warranty review process.
Pillows, toppers, power bases, foundations, and accessories are *non-returnable*
Note: If you purchased from an authorized retail store location, please reach out to the store location you purchased from for assistance.
Ex. F18123456789
You may find the name on your receipt or on the law tag of the mattress.
By checking this box, you acknowledge our return and exchange policy and that a $175 return shipping and handling fee may apply to your mattress return or exchange.
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Please summarize how we can help or include any questions, comments or concerns you'd like to share with us.