How do I enable or disable child lock on my Ease 3.0 (Prior Model) adjustable base?
To Deactivate Child Lock:
Step 1: Press and hold the HEAD DOWN and FOOT ...
My adjustable base and remote aren't working. What can I do?
If your adjustable base or remote/buttons aren't working, sometimes th...
What is the total height my base will be with 12" legs?
With four 3" leg segments, the base will be a total of 16 inches in heig...
Do your flat foundations come in one or two pieces?
Your foundation may be shipped in one or two pieces, which is determined...
How much does the 9 inch foundation weigh?
Below you can find the weight for the 9 inch foundation for each size:
...
How much does the 5 inch foundation weigh?
Below you can find the weights for the 5 inch foundation in each size:
...
My split bases are not running together, what should I do?
First, we recommend consulting your owner's manual for troubleshooting. ...
Can I use your foundation with a non-Stearns & Foster® mattress?
Our foundations are designed primarily for our mattresses, so you will h...
Why does the King flat foundation come in two pieces?
Any King base will be in two pieces to make for easier transportation an...
Can I use two remotes with one adjustable base?
For Twin, Twin XL, Full/Double, Queen, and King size power bases, you ca...
What is the weight capacity of the flat foundations?
Our foundations can support up to 600 lbs.
Do I have to purchase your foundation?
We encourage you to buy a foundation when you buy your mattress; it prov...
How do I clean my flat foundation or Power base?
To prolong the life of your fabric, protect from direct sunlight wheneve...
Can I stack foundations?
Flat foundations should not be stacked one on top of the other as this c...
What is your flat foundation made of?
All Stearns & Foster flat foundations are made from high-grade wood, wit...
What is a flat foundation?
Flat foundations provide a solid base for our mattresses in place of box...
Does the power base contain magnets? I have a pacemaker that can be disabled by magnets.
If you use a medical device such as a pacemaker or implantable cardiover...
How many degrees can the foot of the base be adjusted to?
The foot of the adjustable base can be adjusted up to 50 degrees.
Can I use the base without legs?
The base has a zero-clearance, which means it can sit flat on the floor,...
What is the difference between a vertical and horizontal split base?
Our Split King and Split CA King bases are vertically split and are desi...
How much does the Ease® power bases weigh?
The weight of the Ease® power base varies from size to size. See the wei...
What are the dimensions of the power base?
Our power bases are designed to measure about a half inch smaller than t...
Can I use the power base with no legs?
Yes you can. The base has a zero-clearance, which means it can sit flat ...
What is the weight capacity of the powerbase?
The Ease® can support up to 650 lbs.
What is the amperage of my power bed?
During normal operation, power bases can draw up to 2.5 amps of electric...
Where is the serial number on my power base?
You can locate your power base's serial number on the law tag attached t...
Who manufacturers the power bases?
ErgoMotion manufactures our adjustable base.
Do you sell non-powered bases?
We do have flat foundation options available in 5" and 9" height options...
Can I use a surge protector?
We recommend any surge protector with 600 JOULES or above to protect the...
I need a technician for my adjustable base. Who do I call?
For assistance with your adjustable base, please call our Support Team a...